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Frequently asked questions - Business Electricity and Gas
Am I guaranteed to make savings by changing my supplier? This depends on where the market price is now compared to when you last contracted. However what PH Energy Services guarantees is that all prices presented to you will be competitive and reflective of up to the minute market rates. The most competitive rate may come from your existing supplier, PH Energy Services promises to provide an honest assessment of the prices and advise you on the most beneficial course of action. How long does the switching process take? Once you have decided on a contract, if this involves a change of supplier the process takes up to six weeks. PH Energy Service will manage all the paperwork for you but we do ask that where ever possible you take meter readings on the day of switch over. Do I need to terminate my current contract? Yes. It very important that your current contractual terms regarding termination are understood and executed correctly. PH Energy Services has considerable experience in interpretation of contracts and can help implement terminations including the drafting of appropriate letters. How much do I pay for the service from PH Energy Services PH Energy Services receives a small commission from the electricity or gas supplier so you will not receive an invoice from us for our services. What information do I need to provide? It is very helpful if you can provide a recent electricity and gas bill for all the sites in your portfolio. The information contained on the invoice, such as the MPAN for electricity and the MPRN for gas, is crucial in terms of providing accurate pricing information. What are the benefits of using a broker? Independent energy brokers such as PH Energy Services can provide you with impartial advice on suppliers, gas and electricity prices, energy contracts and your specific energy requirements. Why should I use PH Energy Services? At PH Energy Services we guarantee a personal service. Everyone you deal with at PH Energy Service has many years experience in the gas and electricity industry. We do not employ teams of telesales and administration staff so you will always be liaising with an experienced energy specialist. We will oversee every step of the transfer process including the issuing of a correct first invoice from your new supplier. On contract renewal we will be in touch with you to ensure that your supplier does not ‘roll your contract over’ on uncompetitive rates. Do I need to read my meter? It is always a good idea to take you own meter readings on the day of the transfer to a new supplier. This will avoid any potential billing errors or disputes from old to new supplier. Why can’t PHES provide an online quotation? PH Energy Services has access to information relating to up to the minute wholesale prices. Each quotation we provide is reflective of these prices and is truly obtainable in the market. Providing quotes in this way means that your prices carry less risk margin built in by the supplier to protect them from market fluctuations. Call Freephone 0800 0436771 now for a quotation or impartial advise on your business gas or electricity renewal offer. |
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